Refund policy

Shipping & Refund Policy

At Urdu Madrasa, we take great care to ensure your books arrive safely and in excellent condition. As a small business, we’ve outlined our shipping and refund policy below to keep expectations clear while supporting our customers as best we can.

Damaged Items

If your book arrives damaged during shipping, we’re happy to help. Damage claims must be submitted within 7 days of delivery, and only items damaged during transit are eligible. Please inspect your package as soon as it arrives.

To make a claim, email  hello@urdumadrasa.com with a clear photo of the damaged item and your order number. Please use the subject line Damaged Order. We will respond within 5 business days with next steps.

Lost, Missing, or Delayed Packages

All orders are shipped with tracking. If your package is marked as delivered but you have not received it, please contact us within 7 days so we can assist with a carrier investigation. We recommend checking with household members or neighbors first, as packages are sometimes left in secure locations.

While Urdu Madrasa is not responsible for delays or losses caused by shipping carriers, we will do our best to support you during the investigation process. In confirmed cases of lost shipments, a replacement or store credit may be offered at our discretion.

Pre-Orders

Pre-orders are eligible for damage or loss claims after delivery. Pre-order shipments will begin after February 15, 2026.

Non-Refundable Situations

We are unable to accept refunds or replacements for change of mind, incorrect shipping addresses provided at checkout, or normal shipping delays caused by the carrier.

Contact Us

If you have any questions about shipping or your order, please contact us at hello@urdumadrasa.com. We’re always happy to help and want to ensure your child can enjoy their books without interruption.